HCP Emergency Services

What type of ambulance response can I request?

There are four response levels for HCP bookings\requests:

8 minutes; This is a blue light response for situations where there is an immediate threat to life i.e.  Suspected Myocardial Infarction, Cardiac Arrest and Stroke.  The HCP Emergency Admission line is given the same priority as a 999 line and using this line will not delay any response.

20 minutes; this is a blue light response for patients who require emergency transport but their condition does not pose an immediate threat to life but is serious e.g. difficulty breathing, fall with lower limb fracture.  The HCP Emergency Admission line is given the same priority as a 999 line and using this line will not delay any response. 1 to 4 hours; this is a non-blue light response to  arrive within a pre-defined timescale.  Examples include minor injury or illness, admissions to hospital within 1-4 hours, transfers within 1-4 hours.  

4 hours+; a routine booking is a request for ‘same day’ transport for a patient, at any time during that day for routine admission (e.g.  Oxygen therapy, stretcher bound or chair bound patients).   Discharges of patients from healthcare settings, some routine transfers, social transport and outpatient appointment transports are normally provided through specific Patient Transport Service (PTS) contracts – you should contact your local provider if your patient meets these criteria before ringing us. 

The dedicated HCP lines should be used for all HCP admissions within the HCP's hours of work. When the HCP is not on duty and encounters an emergency they should utilise the 999 call route and not the HCP line.