Listening to patient feedback

We are committed to our vision of Listening to Patients. We are interested to hear about what you, a friend or a relative think of your recent health care experience or any questions that you might want to ask NHS Tameside and Glossop Clinical Commissioning Group (CCG). 

Although we have formal channels for complaints and freedom of information requests they sometimes don't meet the requirements that the public or patients would like. Quite often people just want to have a question answered or have a conversation with someone inside the organisation. 

Through the Listening to Patients portal, local people living in Tameside and Glossop can log a question or request information from the CCG and have their response tracked and responded to within an agreed timeframe. 

An example of the type of questions you may want to ask:

  • “Can someone tell me what are the names of the committees that make up NHS Tameside and Glossop CCG?” 
  • “Can someone help me with how I can become involved in the work of NHS Tameside and Glossop CCG?” 

Only by listening to what you tell us can we make sure that the services we buy on your behalf are safe and of a high standard of care. It's about being a transparent organisation and saying "we are listening to you, and when you have a question that you would like us to answer or we can learn from your experiences of health and social care services, we will hear and respond as best we can” 

Over to you…. 

Ask your question or share your experience of local health and social care services by contacting us:

  • Email: TGCCG.listening2patients@nhs.net 
  • Telephone: 0161 342 5500 to speak to Tracy Turley, Engagement Lead, who will be happy to listen and support you. 

Any information submitted will be treated with utmost confidentiality.

Please click on the links below to access Healthwatch in Tameside and in Dersbyshire.

Healthwatch Tameside is the independent consumer champion for health and social care in Tameside. They listen to local people, and gather information about their experiences of using health and social care services.

Healthwatch Derbyshire is an independent organisation that represents people using health and social care services in the County. They want to hear from you about GPs, hospitals, dentists, any NHS service, as well as social care funded services, such as care homes.