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GP online services

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What records can I view online?

GP online services is just like online banking you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app. 

You can choose to:

  • Book and cancel appointments with your doctor or nurse, when it suits you.  Your surgery will choose which appointments can be booked online
  • Order repeat prescriptions.  You may be able to save money and time as you don’t need to make a special trip to your surgery to order repeat prescriptions.
  • Look at part of your GP records online.  You can look at your records whenever you want, even from the comfort of your home, and find answers to questions you have without ringing your doctor 
I’m not good with the internet – where can I get help?

There are a number of different services for people who need internet training such as UK online centres Others are provided by local authorities, colleges and charities.  The best place to start would be your local library.  

How do I sign up to GP online services?

Tell your GP practice you want to start using online services.  Your surgery will give you a short form to fill in and sign to make sure you agree. Your surgery will want to protect your records from people who are not allowed to see them so some identification will be required to check who you are. Your surgery will check your photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement.  If you do not have any ID and are well known to your surgery, a member of staff may be able to say who you are.

How do I login to GP online services?

Your surgery will give you a letter with your special username and password.    Your surgery will tell you about the website where you can log in and start using online services.     

Is there a cost?

No. On line services are free to use and are just another way of contacting your surgery.

Patient online video - Marilyn's story
 Patient quote

"Because I can look at my records online, I have all the information I need, anywhere in the world all the time. I have several long term conditions and so, I can share the information with other health professionals to keep me safe.”  Ingrid – Thornley House Medical Centre.

Patient Guides

Getting started online

Giving another person access to your GP online services

Give employed carers access to your GP online services

GP online services for carers including young carers

Protecting your GP online records

What you need to know about GP online records

Young people's access to GP online services

Your GP record