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The benefits of NHS e-Referrals

The NHS e-Referral service has benefits for all users, including:

  • cost and time savings
  • fewer missed appointments
  • fewer inappropriate referrals
  • shorter referral to treatment times
  • choice of hospital or specialist
  • choice of appointment date and time
e-Referrals: why and how

This video explains the benefits of referrals for GPs, practice staff and patients. (In order to view this video please use Internet Explorer 10 or above, Google Chrome, Safari or Mozzilla Firefox)

New video - how to use e-RS

A new video is available below explaining how to set up and refer into a service from end to end. The video shows the NHS e-Referral Service (e-RS) screens that users see and comes with commentary by e-RS professionals to explain the processes and reasoning behind the actions to be taken. The video should be used along with other tools and support to train new users to provide all the information they need to undertake their role.

e-Referrals: support

Referrer's advice

The information is designed to support referrers using the NHS e-Referral Service for the first time as well as those who want to make the most of the service. There are documents, guidance and training tools relating to benefits, implementation, technical processes and other helpful information.

Training advice

NHS Digital provides the following training and education materials to support organisations using the NHS e-Referral Service

NHS Digital future services

NHS Digital are listening to your views on the NHS e-Referral Service and your requirements. In response to this, the service is continually being improved to make it easier, quicker and more convenient to use by referrers, providers and patients.

Help your patients to understand e-Referrals
The NHS website page about e-Referrals for patients.
e-Referral Pathway for Paediatrics Advice and Guidance


e-Referrals, advice and guidance newsletter

June 2017

July 2017

August 2017

September 2017

October 2017

November 2017

December 2017

February 2018