Primary care services (GPs)


COVID-19 vaccinations
How to register with a GP practice
How to access your GP practice
Attending face to face appointments
Telephone triaging
Online consultations
Online services
Video consultations
Out of Hours
Seven day GP access
Rescue Packs
Right Treatment Right Place
Urgent Treatment
Minor Health Concerns
2021 GP Patient Survey




Due to the current concerns about coronavirus and in line with guidance from Public Health England, GP practices are taking measures to ensure the safety of all its patients and staff.
 
General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.

 
 

COVID-19 Vaccinations

GP practices in Tameside and Glossop are delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs.
 
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete.
 
Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated.
 
Please don’t call your GP practice before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online and here.
 

How to register with a GP practice

It is important to register with your local GP.  Anyone in England can register with a GP, without needing to show proof of address, ID or immigration status. Find out more about how to register with a GP.
 

GP Access Codes


Poster for download

 

How to access your GP practice
 


Your GP practice has core opening hours of 8am – 6.30pm, Monday to Friday. 
Your GP practice will be able to offer you a range of appointment options, including evening and weekend appointments.  

There are 4 ways to seek healthcare advice from a GP practice: 
 
  1. Visit your GP practice website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
 
  1. Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face or virtual (telephone or video) care arranged if clinically needed.  If you have a preference about how to access care you can discuss it with your practice.
 
  1. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
  1. Download the NHS App to order repeat prescriptions and get health advice.
Please do not go to your surgery unless you have an appointment. If you are waiting for a check-up, please be assured they will be in touch.  

Please do be reassured that if you need medical attention, your GP practice is there for you and will determine how to best support you, based on your symptoms. 
 
GP practice staff are working extremely hard to provide services and care and would like to thank patients for their continued support.
 
Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friends health and care needs.
 

Attending a face-to-face appointment

Your NHS services have a range of measures in place to keep you safe from COVID- 19 including regular cleaning of patient areas and social distancing.

If you are asked to go into your GP practice for a face-to-face appointment, please remember to wear a face covering.
 
If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let your GP practice know ahead of your arrival.
 

Telephone triaging

Patients are advised to telephone their GP practice in the first instance.  All new appointment requests will be booked as a telephone triage.
 
Anyone with a pre-booked GP appointment will receive a telephone triage prior to attending the surgery.
 
Please do not attend the surgery for an appointment unless you have had a telephone call first.


Online consultations

Most GP practices are also offering online consultations and video consultations, as well as telephone consultations.  These can be convenient and flexible ways to receive healthcare.

Patients are advised to check their practice website for details about accessing their General Practice via online consultation which would enable them to complete and submit a form online which practices use to triage. 

Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.


Video consultations

This quick step-by-step guide for patients explains the benefits of a video consultation and provides practical guidance on how to start, have and finish a video consultation.
 

Online services

GP online services is just like online banking you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app. 
You can choose to:
 

  • Book and cancel appointments with your doctor or nurse, when it suits you.  Your surgery will choose which appointments can be booked online
  • Order repeat prescriptions.  You may be able to save money and time as you don’t need to make a special trip to your surgery to order repeat prescriptions.
  • Look at part of your GP records online.  You can look at your records whenever you want, even from the comfort of your home, and find answers to questions you have without ringing your doctor.


General Practice Out Of Hours

If you need to seek urgent care or advice after 6.30pm on a weekday or over the weekend, you should call NHS 111 or go  online at 111.nhs.uk.
 

Seven day GP access

Patients with a GP in Tameside or Glossop can now access General Practice appointments seven days a week.  Evening and weekend appointments are available as part of the seven day service, which aims to improve access to primary care services. The service is available to anyone registered with a GP in Tameside or Glossop and patients can book an appointment by contacting their own GP practice. Clinicians staffing the evening and weekend service will be able to access patients’ medical records, subject to the patient's consent.
 

Right Treatment Right Place

Sometimes our urgent care services are not always used in the right way.  Each year we see an increase in the number of people visiting Accident and Emergency (A&E) when they could have received the help getting the Right Treatment Right Place from their Pharmacist, GP or our Urgent Treatment Centre at the Tameside and Glossop Integrated Care NHS Foundation Trust (ICFT).
 
  • Urgent Treatment

If you have a condition that needs prompt medical help to avoid it deteriorating, but is not life-threatening, then you can access help through several services such as a Pharmacist, GP or our Urgent Treatment Centre.
 
If your practice is not available contact NHS 111 either online 111.nhs.uk or call 111, they will be able to direct you to, or book you into an appointment at Urgent Treatment Centres, GP practices, pharmacies, emergency dental services and other key services if they cannot help you through advice.  NHS 111 is available 24 hours a day, 7 days a week.  
 
Urgent Treatment Centre (UTC)

NHS 111 will be able to book you in between 9.00am – 9.00pm, 7 days a week.  It is possible to walk in but contacting NHS 111 before going to the Urgent Treatment Centre, will:
  1. Ensure you GET THE RIGHT HELP in the right place
  2. Help keep you, your family and friends SAFE by avoiding too many people being in the waiting room
  3. Help you be seen in an agreed time slot
Urgent Dental Care
A list of Greater Manchester Urgent Dental Care contact numbers for in-hours and out-of-hours treatment.  
  • Minor Treatment

You should contact your General Practice if you or a family member has a condition that you or your pharmacist cannot treat. 

For minor health concerns visit the local pharmacy for clinical advice.

Do not leave symptoms untreated if you need health advice or care.  You can safely access services without letting symptoms worsen. 

If your child is unwell or is due a vaccine, please be assured you can still safely access the same great care your child needs. 

If you have symptoms that might be an early sign of something serious, like cancer your GP practice wants to hear from you.  So please don’t delay as waiting weeks can make a difference in how likely they are to be able to help you.
 

Rescue Packs

Please do not contact your GP practice for a rescue pack.  Inaccurate information is appearing on social media regarding special ‘rescue packs’ containing antibiotics and steroid tablets for people with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). This is not an appropriate treatment for most people with respiratory conditions. 
 

2021 GP Patient Survey

The 2021 GP Patient survey is now live. Last year, almost 740,000 people gave feedback on around 6,800 GP practices across England. It is a key source of information about the performance of GP practices and CCGs. Due to changes made as a result of COVID-19, it is more important than ever that we hear about experiences of using local GP and health services.
 
Some patients registered at GP practices will soon be invited to take part in the national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible.  
 
For more information CLICK HERE.