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Coronavirus: Accessing Primary Care

Coronavirus (COVID-19): Service changes, support and guidance

NHS Tameside and Glossop Clinical Commissioning Group (CCG) and Tameside Council are working closely with GPs and partners to support the local community with a wide-ranging response to the coronavirus pandemic. 


The NHS is under tremendous pressure, but together we can beat coronavirus. Please follow all government announcements on self-isolation and social distancing: https://www.gov.uk/coronavirus
  • Stay at home
  • Only go outside for food, health reasons or essential work
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home
Protect yourselves and others.


We want our residents to work with us and play their part in keeping our much needed NHS staff safe and well during this pandemic by following the self-isolation and social distancing guidelines.
Where possible to access services online and to not visit their GP, pharmacist or hospital if they have either a high temperature or a new and continuous cough.

GP Online consultations

Patients are advised to check their practice website for details about accessing GP online consultation which would enable them to complete and submit a form online which practices use to triage. 

GP telephone triaging

Due to the current concerns about coronavirus and in line with guidance from Public Health England, GP practices are taking measures to ensure the safety of all its patients and staff.
Patients with a pre-booked appointment will receive a telephone triage prior to attending the surgery. All new appointment requests will be booked as a telephone triage in the first instance. Please do not attend the surgery for an appointment unless you have had a telephone call first.

NHS 111

Residents do not need to inform NHS 111 if they have symptoms, only use the NHS 111 Online at Coronavirus service if:
·       you feel you cannot cope with your symptoms at home
·       your condition gets worse
·       your symptoms do not get better after 7 days
Only call NHS 111 if you cannot get help online.

Rescue Packs

Please do not contact your GP practice for a rescue pack.  Inaccurate information is appearing on social media regarding special ‘rescue packs’ containing antibiotics and steroid tablets for people with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
This is not an appropriate treatment for most people with respiratory conditions.
Further information about rescue packs

Further information

Further information is available from the NHS website on how to spot the symptoms of Coronavirus and what people need to do, visit www.nhs.uk/coronavirus