NHS 111


If you have an urgent medical problem

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
To get help from NHS 111, you can:
  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available at NHS 111 (BSL) interpreter service
You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you will:
  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

If you have coronavirus symptoms

You do not need to inform NHS 111 if you have coronavirus symptoms, only use the NHS 111 Online at Coronavirus service if:

·       you feel you cannot cope with your symptoms at home
·       your condition gets worse
·       your symptoms do not get better after 7 days

Only call NHS 111 if you cannot get help online.

It can be hard to know what to do if you're unwell

  • For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery.
  • For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online.
  • For life-threatening emergencies – call 999 for an ambulance.
If you're advised to go to hospital, it's important to go.

Patient information

You can also get: