Primary care services (GPs)

 

Due to the current concerns about coronavirus and in line with guidance from Public Health England, GP practices are taking measures to ensure the safety of all its patients and staff.
 
 

Seven day GP access

Patients with a GP in Tameside or Glossop can now access GP appointments seven days a week.  Evening and weekend appointments are available as part of the seven day service, which aims to improve access to primary care services. The service is available to anyone registered with a GP in Tameside or Glossop and patients can book an appointment by contacting their own GP practice. Clinicians staffing the evening and weekend service will be able to access patients’ medical records, subject to the patient's consent.


Accessing your GP practice

You should contact your GP if you or a family member has a condition that you or your pharmacist cannot treat. Your GP practice has core opening hours of 8am – 6.30pm, Monday to Friday. Your GP practice will be able to offer you a range of appointment options, including evening and weekend appointments.  

To seek healthcare advice from a GP:
 
  • Visit your GP surgery website to complete a confidential online consultation for non-urgent health needs to receive a response before the end of the next working day.  
  • Call your surgery to discuss a face-to-face or virtual (telephone or video) appointment.
  • Call NHS 111 or go online to seek advice https://111.nhs.uk/
 
If patients feel they would be best served to see a GP or healthcare professional in person, they should always ring their practice to discuss and make an appointment.
 
  • Please do not go to your surgery unless you have an appointment. 
  • If you are waiting for a check-up, please be assured they will be in touch.  
  • If you are asked to go into your surgery for a face-to-face appointment, please remember to wear a face covering. GP practices have measures in place to keep you safe from infection during your visit. 
  • Do not leave symptoms untreated if you need health advice or care.  You can safely access services without letting symptoms worsen. 
  • If your child is unwell or is due a vaccine, please be assured you can still safely access the same great care your child needs. 
  • If you have symptoms that might be an early sign of something serious, like cancer your GP wants to hear from you.  So please don’t delay as waiting weeks can make a difference in how likely they are to be able to help you.


GP telephone triaging

Patients are advised to telephone their GP practice in the first instance.  All new appointment requests will be booked as a telephone triage.
 
Anyone with a pre-booked GP appointment will receive a telephone triage prior to attending the surgery.
 
Please do not attend the surgery for an appointment unless you have had a telephone call first.


GP Online consultations

Patients are advised to check their practice website for details about accessing their GP via online consultation which would enable them to complete and submit a form online which practices use to triage. 


Video consulting with the NHS

This quick step-by-step guide for patients explains the benefits of a video consultation and provides practical guidance on how to start, have and finish a video consultation.
 

GP Online services

GP online services is just like online banking you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app. 
You can choose to:
 

  • Book and cancel appointments with your doctor or nurse, when it suits you.  Your surgery will choose which appointments can be booked online
  • Order repeat prescriptions.  You may be able to save money and time as you don’t need to make a special trip to your surgery to order repeat prescriptions.
  • Look at part of your GP records online.  You can look at your records whenever you want, even from the comfort of your home, and find answers to questions you have without ringing your doctor.


GP Out Of Hours

If you need to seek urgent care or advice after 6.30pm on a weekday or over the weekend, you should call NHS 111 or go  online at 111.nhs.uk.


Rescue Packs

Please do not contact your GP practice for a rescue pack.  Inaccurate information is appearing on social media regarding special ‘rescue packs’ containing antibiotics and steroid tablets for people with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). This is not an appropriate treatment for most people with respiratory conditions. 
 

Right Treatment Right Place

Sometimes our urgent care services are not always used in the right way.  Each year we see an increase in the number of people visiting Accident and Emergency (A&E) when they could have received the help getting the Right Treatment Right Place from their Pharmacist, GP or our Urgent Treatment Centre at the Tameside and Glossop Integrated Care NHS Foundation Trust (ICFT).
 

Urgent Treatment Centre

If you cannot get an appointment through your GP practice and want to see someone urgently you can visit the Urgent Treatment Centre (including walk-in) at the Tameside and Glossop ICFT (Tameside Hospital site). The centre is open 9am-9pm every day of the year.
 

Urgent Dental Care

A list of Greater Manchester Urgent Dental Care contact numbers for in-hours and out-of-hours is available here.