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Useful contacts for help and support in Tameside & Glossop



This page provides a list of sources of bespoke help and support for different groups across Tameside and Glossop.

The following list has been compiled to raise awareness of the support available to residents in Tameside & Glossop during this time – many of which are tailored to different needs. We will continue to update this list.

If you are aware of any avenues of support that your organisation provides or that you are aware of generally that is not available on this page, please e mail pen@tameside.gov.uk.
The following are some critical sources of information from the government which are updated regularly: There is also guidance available on local websites as detailed below:

Tameside Council - www.tameside.gov.uk/coronavirus - includes links to service change information, how to volunteer, support for businesses, council tax recovery, mental health support, wellbeing, how to contact the Council for support and more.

NHS Tameside & Glossop CCG - www.tamesideandglossopccg.org/ link on homepage

Tameside & Glossop Integrated Care NHS Foundation Trust - www.tamesidehospital.nhs.uk/ information on homepage

Derbyshire Council - https://www.derbyshire.gov.uk/social-health/health-and-wellbeing/health-protection/disease-control/coronavirus/coronavirus-covid-19.aspx

High Peak Council – https://www.highpeak.gov.uk/Coronavirus

Action Together (Tameside) https://www.actiontogether.org.uk/covid-19

The Bureau (Glossop) https://the-bureau.org.uk/ information available on the homepage
 
  
Welfare Rights
Each local authority has a welfare rights service that provides advice on a range of benefit and tax credit entitlements. The advice given by the service is completely independent, impartial, confidential and free. We have no ties to benefit agencies or other interested parties.
The service recognises that individuals must make their own decisions, and that the role of the service is to give people the information they need to be able to exercise their rights.

Tameside Welfare Rights: 0800 074 9985 – available Mon-Fri, 9.00am-12.30pm

Derbyshire (For Glossop) Welfare Rights: 01629 531535 – Monday, Tuesday Thursday and Friday between 11.00am-4pm
 
Citizens Advice Bureau
Tameside CAB: For general advice you can still phone the Greater Manchester helpline on 0300 330 9076 on Monday-Friday, 9am-5pm.
Derbyshire Districts CAB: The Adviceline is open Monday-Friday, 9am-4pm on 0300 456 8390. All face to face services are suspended until further notice, however telephone appointments are available and can be booked through the Adviceline.
 
Welfare Rights (Out of Hours Support)
(For Tameside) Citizens Advice Greater Manchester (CAGM) is a consortium of all 10 Greater Manchester local Citizens Advice services.
A new helpline is available for all GM residents to call Monday to Sunday from 7pm to 10pm on 0161 850 5053. Calls are charged at local rates. This service will increase access to generalist and specialist advice in:
  • Debt and Money Advice
  • Welfare Rights and access to Benefits
  • Housing and Mortgage
  • Employment
For Glossop, Citizens Advice Derbyshire Districts phonelines are open Monday to Friday, 9am to 4pm on 0300 456 8390.
 
LGBT+ helpline
COVID-19 is having a significant impact on many LGBTQ+ people with family tensions during lockdown, new levels of isolation and domestic abuse being some of the issues that have been highlighted. Colleagues at the Switchboard LGBT+ helpline (0300 330 0630) are raising awareness that their helpline is still open and they’re continuing to support those in need during this time.

Albert Kennedy Trust
AKT are still working with LGBTQ+ young people aged up to 25.  Staff are working from home and able to support young people with a range of services including live chat (https://www.akt.org.uk/, between 10am and 6pm), a variety of online activities and resources (https://www.akt.org.uk/blog/aktogether-online) and one to one support with staff usually accessed at by completing a referral form at https://www.akt.org.uk/get-help2

Nestac Manchester
NESTAC is a non-profit organisation that supports Africans and immigrants in Greater Manchester. They are made up of registered mental health practitioners and psychotherapists. They have launched a Covid-19 support line for BAME communities in Greater Manchester. This includes anyone recovering from Covid-19, their relatives or friends, those who are bereaved as a result of Covid-19 and BAME women/girls who have been victims to abuse. Cross-cultural advice is given and tailored psychotherapy for those in need. Support in English, French, Somali, Kurdish, Swahili, Urdu, Arabic and more.
07862 279289 / 07894 126157
You can also text the word ‘HELP’ and someone will get back to you Open seven days a week from 10am-6pm
www.nestac.org.uk
info@nestac.org.uk

South Asian Health Foundation
South Asian Health Foundation (SAHF) is a registered charity founded in 1999 to promote good health in the UK’s South Asian communities. We are one of the UK’s leading British Asian health charities. Their mission is to  assist persons living in the U.K., particularly those of South Asian origin, who are experiencing conditions of sickness, hardship or distress. This includes support relating to Coronavirus. You can contact them on:
+447807 069719

Flowhesion Foundation
The Flowhesion Foundation ordinarily work to build community cohesion and promote the rule of law, democracy, individual liberty and tolerance. To this end manage projects, advise public sector, deliver training, undertake research on a national level.
Flowhesion provide the following COVID19 support services to communities:
  • A dedicated team of professional Counsellors
  • Experienced call handlers to give financial advice, faith based support, help translating/ interpreting, completing key forms etc.
To receive or arrange support: Contact our COVID19 response hub coordinator: Saiqa Ellahi 07771415896 or email: covid19.support@flowhesionfoundation.org.uk
 
Race Equality Foundation
The Race Equality Foundation has produced a blog with a wide range of information & resources regarding Covid-19, including risk factors for black and minority ethnic communities. https://raceequalityfoundation.org.uk/health-care/coronavirus-information-and-resources/

Europia
Europia works to help EU nationals in Greater Manchester. They have created a new website to  bringing together their COVID-19 response, including their Emergency Fund. The fund is for vulnerable EU nationals living across Greater Manchester, grants of £30-60 are available to purchase essential supplies. Applications are open and can be submitted online or over the phone by contacting:

fund@europia.org.uk or ring 07858 856378

Europia is also working with Doctors of the World, providing them with translations of COVID-19 NHS Guidance into Bulgarian, Estonian, Hungarian, Latvian and Lithuanian. They have also set up a befriending phone-line service for Polish people who are over-50 years old. 
 
Tameside Carers Centre
While walk-in access has been temporarily suspended, carers can still get information, advice and support by calling 0161 342 3344.

Derbyshire Carers Association
For help during the Coronavirus outbreak, carers or those concerned about a carer can call 01773 833833 or email info@derbyshirecarers.co.uk

Carers UK
Carers UK’s telephone helpline is available on 0808 808 7777 from Monday to Friday, 9am – 6pm or you can contact us by email (advice@carersuk.org)
 
Royal National Institute of Blind People (RNIB)  
RNIB have suspended most face-to-face activities, including groups and events, until further notice. In the meantime RNIB’s Helpline remains open on weekdays from 8am to 8pm and on Saturdays 9am to 5pm – 0303 123 9999

Scope
Scope’s Support and Information Helpline is still open Monday to Friday 8am to 8pm and Sunday 10am to 6pm on 0808 800 3333 and by email helpline@scope.org.uk

Sign Health
Mental health support  - Crisis Text Service: text DEAF to 85258
Psychological Therapy – Text 07966 976 747
 
 
Mencap
Mecap’s Learning Disability Helpline is a free helpline service offering advice and support for people with a learning disability, and their families and carers. Due to the outbreak, Mencap are still taking calls, but strongly advise those in need to get in touch via the online contact form. Details below.
Online Contact Form
Advisors are available from 9am to 3pmMonday to Friday on 0808 808 1111
 
Muslim Council of Britain
The Muslim Council of Britain has produced lots of guidance and resources including advice for individuals and mosques and guidance from the National Burial Council. https://mcb.org.uk/resources/coronavirus/
 
Muslim Youth Helpline offer faith-sensitive and confidential mental health advice. Contact online chat/email and phone support on 0808 808 2008 (available for Muslims of all ages).
 
Jewish Women’s Aid:
Domestic Abuse 0808 801 0500
Sexual violence 0808 801 0656
 
 
Pennine Care Helpline
New Mental Health Helpline for Patients and Carers. Our helpline is here to provide advice and support to our patients and carers of all ages:
0333 200 4339
This is available from 8am to 10pm, seven days a week; with plans to make it available 24/7.
Please find some other helplines that can support you below. If there is an immediate risk of harm, you should ring 999. If you're looking for more information or guidance about the coronavirusplease click here.
Suitable for: Individuals known to Pennine Carer Services
 
Mind Matters Call In
A new direct telephone line for people wanting support for their mental health and emotional wellbeing. The Peer support workers and mental wellbeing practitioners will offer direct support over the phone and also support people into other services as required. Available from 10am until 2pm Monday to Friday. Call 0161 470 6100. Anyone aged 16+ can contact this number.

Greater Manchester Mental Health
Greater Manchester Mental Health NHS Foundation Trust has dedicated a page to wellbeing for everyone – how we can look after our wellbeing during times of social restrictions. https://www.gmmh.nhs.uk/coronaviruswellbeing

Dementia United  
Dementia United have collated a page of resources for those living with Dementia including resources from national organisations and those they work with in Greater Manchester.
https://dementia-united.org.uk/home/covid-19-information/
 
Samaritans
Someone to talk to in confidence about anything troubling - 24 hours a day. Suitable for
Anyone can contact Samaritans, no matter how old you are or what you are struggling with.
Phone:  116 123
24 hours/ 7 days
Website:  https://www.samaritans.org/
 
SANE
SANE line is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They offer a text support and also have an online support forum that individuals can join.
Open every day of the year from 4.30pm to 10.30pm on
Website: http://www.sane.org.uk/home
Textcare http://www.sane.org.uk/what_we_do/support/textcare/
Suitable for: Individuals aged 16+  struggling with their mental health.

CALM
CALM is the Campaign Against Living Miserably, for men aged 15 to 35. If you identify as male, you access support via the following:
Phone 0800 58 58 58  -  5pm- Midnight  365 days a year
Webchat available – 5pm- midnight 365 days a year
https://www.thecalmzone.net/help/webchat/
Website: www.thecalmzone.net

Suitable for
Anyone who identifies as male aged 15 to 35, struggling with their mental health.

SHOUT
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
In a crisis:
TEXT: GMTandG to 85258
Available 24/7
Website:  https://www.giveusashout.org/
Suitable for: Individuals aged 16+ who are in crisis.

Papyrus Hopeline UK
Online, text and phone support for people under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling. Phone: 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm
Text 07786 209 697
Email pat@papyrus-uk.org
Website: https://papyrus-uk.org
Suitable for: Individuals under 35years struggling with suicidal feelings.

Kooth
Kooth is an online counselling and emotional well-being platform for children and young people aged 11 to 18 years. Kooth provides:
  • Live chat function for a CYP to converse with a qualified counsellor;
  • Messaging function for children and young people to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers;
  • Crisis information, and self-help resources
The digital platform, which is available on any web-enabled, internet connected device (including laptop, smart phone, tablet) is available 24/7, 365 days a year.
Website: https://www.kooth.com/
 
  
Off the Record
Off the Record offer  person-centred 1:1 counselling service for children and young people aged 10-25 in Tameside Specialist 1:1 counselling. Weekly drop-in for young people in ‘immediate crisis’ including skype drop-in.
Suitable for: Children and young people aged 10-25 in Tameside who are experiencing mental health difficulties such as anxiety, worry, low mood, bereavement, bullying and stress etc.
www.otr-tameside.org 
0161 355 3553


Minds Matter
Minds Matter supports people with mild to moderate common mental health problems. Mental Wellbeing Practitioners, Peer Support Workers and Counsellors who can help you to manage and overcome your difficulties via; counselling, one-to-one support, groups, drop-in support and coaching.
The services operates from Monday- Friday 9-4.30pm
It is open to anyone aged 16+ years
Self-referral/ professional referral accepted

Minds Matter: 0161 343 5748
https://www.thebiglifegroup.com/service/mindsmatter/  

Tameside, Oldham and Glossop Mind
Mind is a mental health wellbeing centre offering counselling, courses, workshops, advice, drop-ins e.g. welfare rights and housing support, veggie cafe and internet access. The types of courses available to support children and young people include; emotional wellbeing and mental health resilience, school training and the Hive. The hive is a safe space for children & young peoples to come and get involved in activities or access some help for issues or problems in their lives. Some services delivered differently due to restrictions.

Monday - Thursday: 11am - 8pm; Friday: 10am - 5pm
Website: https://www.togmind.org/content/home  or https://www.togmind.org/services/hive
Phone:  0161 330 9223
Email: office@togmind.org
 
Healthy Minds Pennine Care Foundation Trust
Healthy Minds is a talking therapies service. Providing support and treatment for those who are experiencing symptoms such as difficulty sleeping, low mood / depression, stress, worry or anxiety, feelings of hopelessness or panic attacks. Healthy Minds also offer a service for complicated bereavements and adjustments to life events (6-12 months post incident).
The service offers an online therapy programme called SilverCloud which is available 24 hours a day, seven days a week. You can start the therapy straight away and it can be done at a time and place that suits you.
The service is open to anyone aged 16 years+ self-referral/ professional referral. The service is providing remote telephone therapies where clinically indicated. 
Phone: 0161 716 4242
Website: https://www.penninecare.nhs.uk/healthyminds/
Click here to refer to SilverCloud.

The Mix
Mental Health crisis support for individuals under 25 years.
Phone: 0808 808 4994 (Sunday-Friday 2pm–11pm)
Email: Request support by email using this form on The Mix website
Text: Text THEMIX to 85258
Website: https://www.themix.org.uk/about-us
Suitable for: Anyone under 25 years experiencing crisis.
 
Independent Age
Independent Age has put together a series of Coronavirus FAQs for older adults based on the latest guidance from the government. It includes advice for people in different situations for example ‘Do I need to stay at home?’ and ‘I think I should be in the shielded category – what do I do?’ https://www.independentage.org/FAQCOVID19
Phone: 020 7605 4200
 
Homestart – Oldham, Stockport & Tameside
Homestart support volunteers support to families with individual one-to-one home visiting and targeted support to new parents and children on a range of matters such as breastfeeding and parenting. They are continuing to do whatever they can to maintain regular contact with those in need but some staff may continue to do this via Skype or Zoom.
Call 0161 344 0669.
 
SSAFA – the Armed Forces Charity
SSAFA have compiled some FAQs for those ex-servicemen and women living in Greater Manchester who require support and how to access it in times of social restrictions and closure of offices. It may be that you are directed to a local service (for example Tameside Armed Services Community/TASC). You can find their page here.